Grievance Redressal Mechanism
At PolicyBulls, customer delight and transparency are paramount. If you have any complaint regarding our loan aggregation or services, we follow a structured multi-tier escalation framework.
Escalation Matrix
Borrowers may submit their initial queries or complaints directly to our customer support representatives:
Email: care@policybulls.com / contactpolicybulls@gmail.com
Helpline Phone: +91 9319139789 (Mon - Sun: 10:00 AM - 7:00 PM)
If your grievance has not been satisfactorily addressed at Level 1, you may escalate directly to our designated Grievance Officer:
Name: Rishabh Tyagi
Designation: Founder & Grievance Redressal Officer
Grievance Email: rishabhtyagi@policybulls.com
Support Care Desk: care@policybulls.com / contactpolicybulls@gmail.com
Direct Helpline: +91 9319139789 (Mon - Sun: 10:00 AM - 7:00 PM)
Office Address: PolicyBulls Fintech Consultancy Private Limited, CWS Office Space, Vikaspuri, New Delhi 110059
In the unlikely event that a complaint against a regulated NBFC or Bank partner remains unresolved after 30 days, customers have the right to lodge a formal complaint on the RBI Complaint Management System (CMS) portal: